• U.S. Department of Justice ADA Mediation Program

• DOT Project

• GSA Federal Supply Schedule

• Community Center
  for Mediation

• Individual, Corporate,
  & Family Mediation

• Corporate Counseling

• Conflict Dynamics Profile
• Mediation and Facilitation

• Basic Mediation

• Mediation in the Workplace

• EEO Mediation Training

• Family Mediation

• Application Form

• For Mediators

• For the Community

5335 Wisconsin Ave. NW, - Suite 440
Washington, DC 20015

Close to Metro
(Friendship Heights -
Red Line)

PHONE (202) 274-1822
FAX (202) 274-1824
TDD (800) 630-1415

mail@keybridge.org

The Key Bridge Foundation (KBF) provides mediation services nation-wide to resolve public accommodations
complaints under titles II and III of the Americans with Disabilities Act (ADA). KBF Center for Mediation
manages the ADA mediation program under a contract with the United States Department of Justice (DOJ).
Since 1994, KBF Center for Mediation has handled nearly 1000 ADA complaints. KBF mediators successfully
resolve the majority of these cases. A successful resolution means that the settlement of the ADA dispute
is agreeable to all parties.

 

How Mediation Works

• When an individual files a complaint under the ADA with the DOJ and agrees to mediate, the DOJ refers
  the complaint to the Key Bridge Foundation.

• KBF Center for Mediation manages a national roster of over five hundred professional mediators
  who have received training on the requirements of the ADA.

• Mediation under this program is free, voluntary, and confidential.

• In mediation, parties, not the mediator, make decisions about the appropriate resolution of the dispute.

• KBF Center for Mediation keeps a case open until implementation of the terms of the agreement
  has been confirmed.